Return & Refund Policy – Unipower UPS

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Delivery Information

1) Delivery products:

You may have your product delivered to your home via one of our available home delivery options. We deliver orders on normal business days, which are all week excluding Fridays and government holidays. You assume all risk of loss for shipped products. Order information such as billing or shipping address that is inaccurate or incomplete may result in delays. Products can not be shipped to incomplete addresses. In cases of not accepting the delivery for reasons other than wrong items, the customer agrees to pay the shipping charges incurred and specified on the invoice.

2) Order Cancellations:

We are unable to refund any online purchase from the time your order is placed (when you click the Confirm Order button) until the product is received by you and returned to us. If you are not completely satisfied with your purchase after receiving your product, please review our returns policy.

3) Return & Refund Policy (orders delivered within Egypt):

You may return or exchange any product within 14 days of delivery, whether it is defective or not.

Condition: Non-defective products must be new, unused, and in their original packaging with all parts, accessories and documentation. Defective products may be returned opened. Please include a copy of your Unipower invoice.

How to return: Returns are accepted at our store (see our Contact Us page for location and hours) or by mail.

Fees: We do not charge restocking fees. Original delivery charges are non-refundable unless the product is defective or the wrong item was sent.

Refunds: Refunds are issued to your original payment method within 5 days of us receiving the returned product. You may choose an exchange instead.

Shortages, wrong items or billing errors should be reported as soon as possible after delivery.

4) Shipping Charges:

All shipping charges are based on average package weight and dimension. This may be different from actual weights of products. Shipping charges can be computed while finalizing your order prior to completion.

5) We Ship Domestic & International.

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